Privacy Policy

Last updated: October 18, 2024

You must read through the entire Privacy Policy below and agree with all the details before you use any of our Services.

We are committed to protecting your privacy. Our privacy policy describes what information we collect from you as well as how we use this information to provide our services and improve our sales and marketing efforts.

Information We Collect

We collect information you voluntarily provide to us, such as your name, email address, company name, billing address, VAT number, and payment transaction information. We may also collect any other content you submit to the Services.

We collect information we assign to you, such as your username and your password

We also collect information about your use of the Services, including your interactions with the Services, the frequency and duration of your usage.

We use cookies and similar tracking technologies to collect information about your use of our Services. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect to provide and improve the Services, process payments, respond to your inquiries, and send you service-related communications. We may also use de-identified, aggregated information for statistical analysis and research.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with service providers who perform services on our behalf, such as payment processors and cloud hosting providers. These service providers are contractually obligated to use your information only to provide the services we have requested.

We may also disclose your information if required by law, such as to comply with a subpoena or court order, or if we believe disclosure is necessary to protect our rights or the safety of others.

Data Retention and Deletion

We retain your account information for as long as your account remains active. If your account is inactive for more than 6 months, we will send you a reminder email. If you do not reactivate your account, we will delete all data associated with your account.

We store your projects so that you can retrieve them later. We do not consult or otherwise read them unless you request us to do so (e.g., for debugging).

You may request deletion of your data at any time by emailing Christophe.Ego@23vip.be. We will delete your data within 30 days of receiving your request.

Data Security, Confidentiality, and Privacy

At 23VIP, we prioritize the security, confidentiality, and privacy of your data. We employ industry-standard security measures to safeguard your information from unauthorized access. We take the following steps to ensure the confidentiality of your data:

  1. Secure Transmission: When you use our Services, your data is encrypted using the secure HTTPS protocol during transmission to our servers.
  2. Data Processing: Once received, your data is processed by our software's internal logic and by AI models from one or more of our trusted third-party providers: OpenAI and Anthropic. These models process your data as necessary to generate outputs but they keep your input and output confidential and they do not use your specific data to train their models. To check OpenAI's policies, please visit: https://openai.com/policies/business-terms. To check Anthropic's policies, please visit: https://www.anthropic.com/legal/privacy.
  3. Encrypted Results: The results generated by our Services are encrypted using the secure HTTPS protocol during transmission back to you, whether displayed in the output window or provided for download.
  4. Secure Storage: Documents prepared for download are encrypted at rest on our servers, which are securely hosted by Amazon Web Services (AWS). These documents are retained solely to facilitate user retrieval and, upon your request, will be securely deleted from our servers. We do not retain copies of your input data after processing. To check Amazon AWS data security and compliance policies, please visit: https://aws.amazon.com/privacy/.
  5. Trusted Cloud Platform: Our software runs on Heroku, a trusted cloud platform that processes data on our behalf and protects the confidentiality of your data. To check Heroku's policies, please visit: https://www.heroku.com/policy/

By using our Services, you acknowledge and agree that your data will be processed by 23VIP and our third-party subprocessors as described in these Terms and our Privacy Policy. You also accept the Terms of Service of the third-party subprocessors listed above (OpenAI, Anthropic, Amazon AWS, and Heroku).

We are committed to maintaining the highest standards of data security and privacy. If you have any questions or concerns about the security or privacy of your data, please don't hesitate to contact us at Christophe.Ego@23vip.be. We are here to address any inquiries you may have and to ensure that you feel confident in the protection of your data while using our Services.

Your Rights

You have the right to access and correct your personal information. You may also have the right to object to or restrict our use of your information, and to request deletion of your information. To exercise these rights, please contact us at Christophe.Ego@23vip.be.

Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Services after any changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at Christophe.Ego@23vip.be.